Heartist Journey Asia
The Heartist Journey Program is designed to put people at the heart of everything we do. Heartist is simply ‘The Heart of Human Connection’.
The program content provides knowledge and practical tools to help you better understand what makes people tick - why people do what they do - so that you can create deeper and more authentic emotional human connections. The content delves into why this matters and more importantly what gets is the way of doing this.
By developing better people skills you can create stronger and more meaningful connections with people every day; in both your everyday relationships with colleagues, family and friends and at work with your customers.
The new measure of customer satisfaction is all about authentic emotional connection. Customers increasingly want to connect at an emotional level - tapping into their fundamental motivations and fulfilling their emotional needs.
This program is about giving you the skills to do this. It’s a shift from delivering ‘mechanical service’ to finding an emotional connection with your customer thus allowing you to deliver a more memorable and authentic customer experience every time.
The Program is:
- Self-paced
- Putting knowledge into practice
- Focus on real-life/practical/scenario based learning
- Mix of formats/activities (quizzes/challenges/stories/scenarios)
- 4-minute videos deliver content in ‘bite-size’ chunks
- Easy and quick to watch during breaks, on public transport, downtime, etc.
- Illustration/animation works across cultures
The Heartist Journey Program is designed to put people at the heart of everything we do. Heartist is simply ‘The Heart of Human Connection’.
The program content provides knowledge and practical tools to help you better understand what makes people tick - why people do what they do - so that you can create deeper and more authentic emotional human connections. The content delves into why this matters and more importantly what gets is the way of doing this.
By developing better people skills you can create stronger and more meaningful connections with people every day; in both your everyday relationships with colleagues, family and friends and at work with your customers.
The new measure of customer satisfaction is all about authentic emotional connection. Customers increasingly want to connect at an emotional level - tapping into their fundamental motivations and fulfilling their emotional needs.
This program is about giving you the skills to do this. It’s a shift from delivering ‘mechanical service’ to finding an emotional connection with your customer thus allowing you to deliver a more memorable and authentic customer experience every time.
The Program is:
- Self-paced
- Putting knowledge into practice
- Focus on real-life/practical/scenario based learning
- Mix of formats/activities (quizzes/challenges/stories/scenarios)
- 4-minute videos deliver content in ‘bite-size’ chunks
- Easy and quick to watch during breaks, on public transport, downtime, etc.
- Illustration/animation works across cultures
該Heartist旅程計劃的目的是把人放在我們所做的一切的心臟。 Heartist是簡單的'人際關係的心“。
節目內容提供知識和實用工具，幫助您更好地了解是什麼讓人們行事 - 為什麼人們做他們做什麼 - 這樣就可以創建更深入，更真實情感的人聯繫。內容深入研究了為什麼這個重要的，更重要的是什麼得到的是這樣的方式。
通過開發更好的人的技能，你可以創建一個每天都有人更加強大，更加有意義的聯繫;在這兩個你與同事，家人和朋友，在與客戶的日常工作的關係。
客戶滿意度的新措施是所有關於真實的情感聯繫。客戶越來越希望在情感層面上連接 - 竊聽到他們的基本動機和滿足他們的情感需求。
這一方案是給予你的技能來做到這一點。這是一個從提供“機械服務”，以找到與客戶的情感聯繫從而使你每次提供一個更加難忘的和真實的客戶體驗的轉變。
該方案是：
- 自定進度
- 把知識運用到實踐
- 關注現實生活/實用/場景為基礎的學習
- 格式混合/活動（測驗/挑戰/故事/場景）
- 4分鐘的視頻在'一口大小的“塊提供內容
- 簡單，快速休息時觀看，公共交通，停機等
- 插圖/動畫跨文化工作